I was recently presented with an opportunity to write a review for a product from CSN Stores. Since I have lots of books and I’m always in need of more storage for them, I chose to purchase a book case. My husband’s home office has plenty of room for a new bookcase so I selected the Sauder Arbor Gate Library Bookcase with Doors since it had some shelf room and cabinet room as well.
I placed my order on June 16, and received it delivered to my door via FedEx within a week. The list price was $196.99, and the CSN price $148.99 and there was no shipping charges or tax.
It was packaged well and arrived with no damage at all.
The assembly instructions were easy to follow and my husband was able to assemble my new bookcase within an hour with no problem at all.
Here is my new bookcase.
Shopping and navigating the store
The CSN online store is quite large and I was a bit overwhelmed at first. However their search feature is quite useful, providing search suggestions when a key word is typed in. Once I generated a search list by searching “bookcase” I was able to narrow down my search using the options on the left the sidebar. Once I made my selection it was time to place my order.
When I tried to place my order I noticed that the item I selected was out of stock. I emailed customer service to ask when it would be in stock so I could decide if I wanted to wait or make another selection. I received a response within 24 hours letting me know the item was actually in stock and they would update the quantity online very soon, however if I wanted to call customer service I could place an order right away. I choose to place an order over the phone.
Customer service was very helpful and friendly and my transaction was taken care of in a matter of minutes. The item shipped within the timeframe promised and arrived in excellent condition.
Assembly was quite easy (according to my husband), and there were no missing parts. Overall, we were very happy with the ease of assembly.
Once assembled the bookcase is quite sturdy and will easily hold full shelves of books. The cabinet below has one self inside which will work well for more books or office supplies since we’re using the bookcase in our home office. The back panel is not as sturdy as the rest of the case but will not pop out with regular use. However if firm pressure were applied I suspect it would come loose from the bookcase.
To sum up
Overall, I like the design, quality is good and I am happy with my purchase. I think the actual product is represented well in the online photos as well. Customer service was wonderful and I would recommend CSN online.com to those who like to shop online. Since there was no tax or shipping, there was that added savings. I will certainly consider doing more online shopping with CSN online.com, since the prices are reasonable and the selection is huge on a wide assortment of products.